Privacy Policy

1. Introduction

The Flooring Bull ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when conducting business with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at theflooringbull.com and engage with our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, room dimensions, flooring preferences
• Service Details: Type of flooring service requested, installation preferences, special requests
• Payment Information: Credit card, bank account details (processed securely by third parties)
• Communication Preferences: How you prefer to be contacted and what communications you want to receive

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked, referral sources
• Location Information: General geographic location based on IP address (not precise)
• Cookies & Tracking Data: Unique identifiers, session information, preferences

Information from Third Parties

• Information from service providers and partners
• Publicly available information from business directories
• Social media information if you link your accounts
• Information from customer reviews and testimonials

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: Processing quotes, scheduling installations, delivering flooring services, and customer support
• Communication: Responding to inquiries, sending appointment reminders, updates, and service follow-ups
• Marketing: Sending promotional materials, newsletters, and special offers (only with your consent)
• Payment Processing: Billing, invoicing, and managing payment transactions securely
• Website Improvement: Analyzing usage patterns to enhance site functionality and user experience
• Legal Compliance: Meeting legal obligations, preventing fraud, and protecting our rights
• Personalization: Tailoring content and recommendations based on your preferences and history
• Analytics: Understanding customer demographics and behavior for business intelligence
• Survey & Feedback: Gathering customer feedback to improve our services
• Authentication: Verifying your identity and preventing unauthorized access

4. Information Sharing & Disclosure

We Share Information With:

• Service Providers: Contractors, installation teams, and subcontractors necessary to deliver our services
• Payment Processors: Secure third-party payment processors to handle transactions
• Marketing Partners: Email service providers, analytics platforms, and advertising partners
• Legal Authorities: When required by law or to protect our legal rights

We Do NOT:

• Sell your personal information to third parties for profit
• Share your information without your consent (except as required by law)
• Share sensitive financial information beyond what's necessary for transactions

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmission
• Secure password storage using encryption protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal information (need-to-know basis)
• Secure servers and firewalls
• Staff training on data protection and privacy practices

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection.

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember preferences, and understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality, security, and basic services
• Performance Cookies: Collect anonymized data about how you use our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your behavior to show relevant advertisements

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that blocking certain cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correct: Request corrections to inaccurate or incomplete information
• Right to Delete: Request deletion of your personal information (subject to legal requirements)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Portability: Receive your data in a structured, portable format
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at support@theflooringbull.com or call (800) 555-1234.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary depending on the type of information:

• Account Information: Retained while you maintain an account, or as required by law
• Transaction Records: Retained for a minimum of 7 years for tax and legal compliance
• Marketing Communications: Retained until you unsubscribe
• Cookies: Expire based on cookie settings (typically 1-2 years)

When information is no longer needed, we securely delete or anonymize it, unless required by law to retain it longer.

9. Third-Party Links & External Services

Our website may contain links to third-party websites and services (e.g., social media, payment processors, Google Maps). We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

Third-party services we use may include:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Email service providers for communications
• Social media platforms for marketing
• Google Maps for location services

10. Contact Us

If you have questions about this Privacy Policy, your information, or our privacy practices, please contact us: